TEMPLATES
- FREQUENTLY ASKED QUESTIONS
1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just
$20-$70. You don't have to hire a web designer or web design studio.
Second advantage is time frame: It usually takes 5-15 days for a good
designer to produce a web page of such quality.
2. What do I receive when I order a template?
After you complete the payment via our secure form, then you will receive
a confirmation email with link(s) to download .zip(s). The .zip file(s)
contains the following: PSD file(s), HTML file(s), fonts and advanced
clipart library.
You will need unzipping software to open the .zip archive. Windows
users may visit www.HotScripts.com
or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts
are included with Photoshop file. In most templates HTML is compatible
with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
4. What am I allowed and not allowed to do with the templates?
Build a website using the template in any way you
like.
You may not:
Resell or redistribute templates.
Claim intellectual or exclusive ownership to any of
our products, modified or unmodified. All products are property of content
providing companies and individuals.
Make more than one project using the same template
(you have to purchase the same template once more in order to make another
project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template
you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this
template. After an exclusive purchase occurs the template is being permanently
removed from the sales directory and will never be available to other
customers again. Only you and people who bought the template before
you will own it.
6. Is it reasonable to make unique purchase of template that was already
purchased before?
Yes. Because there is very small chance that you will find the same
design on the net. There are more than 3,000,000,000 webpages online
now according to statistics on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional
charges. After purchasing you may use the template as many times as
you need for one website.
8. Is it possible for me to pay one price and have access to all downloads
for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do
not issue refunds after the product is shipped, which you are responsible
for understanding upon purchasing any article at our site. Please make
sure that you've carefully read 'sources available' section. We only
make exceptions with this rule when the product appears to be not-as-described
on a case by case basis in agreement of the parties concerned. The deadline
for any refund claim is one week after the delivery date.
11. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via support
chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so,
contact our billing department.
13. Is it possible to reactivate my download link if it was deactivated
after 3 days?
Yes. Please contact our billing department and they will reactivate
your link.
14. I would like to purchase a template, but it is not available on
the site anymore.
The template has been sold out for exclusive price. Look for similar
templates in our collection!
15. How can I modify a template to suit my particular website?
Please visit our Help Center
Section to get detailed information.
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive,
Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources
available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package.
You can find more info about Photoshop and download a free trial version
at Adobe website.
18. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
19. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated part of the template.
Please visit the site of the developer: http://www.macromedia.com/software/
20. When I try to open the flash fla file, I get an error Unexpected
file format.
This means that .fla file is incompatible with your Flash version.
Please install Flash MX to edit this file or get in touch with our support
personnel to have the file converted to appropriate version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia FlashTM
22. Can I change the pictures on the flash animated website and put
my own pictures instead?
Yes, you can.
23. What is the best place to find photos/images for modification
of my template?
We recommend you to purchase images from www.gettyimages.com.
24. I was wondering if you could give me the contact info for a particular
designer?
Sorry, our corporate policy prohibits direct contacts with contractually
oblidged designers.
25. Is it possible to use your templates to develop websites for my
customers?
Yes. It is perfect for designers who want to offer their customers
a high-quality design and also save time and money. Mind that when you
purchase the template with oridnary or exclusive licence you're entitled
to create only one project (one domain name).
26. Can I put low resolution thumbnails of templates on my website
for my clients to choose designs?
Yes, of course.
27. Do you have adult-oriented templates?
Yes, we do. In an effort to avoid inadvertently exposing minors to
adult-oriented templates (they contain a variety of graphics), we ask
if you are interested to please email us for access to our adult template
themes. You can email us at requests@naldus.net.
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